Check out this new post on Oracle’s Blog on EM12c.
Service Level Management, or SLM, is a key tool in the proactive management of any Oracle Packaged Application (e.g., E-Business Suite, Siebel, PeopleSoft, JD Edwards E1, Fusion Apps, etc.). The benefits of SLM are that administrators can utilize representative Application transactions, which are constantly and automatically running behind the scenes, to verify that all of the key application and technology components of an Application are available and performing to expectations.
Get the complete story by Eunjoo Lee https://blogs.oracle.com/oem/entry/implementing_service_level_agreements_in